Practice Test

Q1) What is the term for the act of recreating a core business process with the goal of improving product output, quality or reducing costs? Show Answer

Q2) Which of the following is objective of Business Process Reengineering (BPR)Rs. Show Answer

Q3) Which of the following is not one of the steps of the Business Process Reengineering (BPR)Rs. Show Answer

Q4) Which of the following is NOT a principle underlying business process reengineering (BPR)Rs. Show Answer

Q5) ................... is an approach of setting goals and measuring productivity of firms based on best industry practices or against the products, services and practices of its competitors or other acknowledged leaders in the industry. Show Answer

Q6) Benchmarking - Show Answer

Q7) Consider following two statements.
1. It refers to the analysis and redesign of workflows both within and between the organization and the external entities.
2. Benchmarking is a process of finding the best practices within and outside the industry to which an organization belongs.
Select true statement.
Show Answer

Q8) Consider following two statements.
I. Benchmarking and Business Process Reengineering are one and the same.
II. Benchmarking is a remedy for all problems faced by organizations.
Select true statement.
Show Answer

Q9) Managers use this type of benchmarking to identify the best way to compete in the market - Show Answer

Q10) ..................refers to a process when a company com pares itself with the competitors inside its industry. Show Answer

Q11) Benchmarking Wheel is a ................... stage process. Show Answer

Q12) Which of the following is not Benchmarking Wheel stage process? Show Answer

Q13) TQM owes its genesis to post war research of American management consultants like - Show Answer

Q14) Which of the following is not a key feature of Total Quality Management? Show Answer

Q15) ...............collectively established a common set of quality standards known as ISO 9000. Show Answer

Q16) As per TQM principles which of the following is problem - Show Answer

Q17) Which of the following does not correctly depict the TQM principle? Show Answer

Q18) ...............is also considered as a structured approach in managing uncertainty related to a threat. Show Answer

Q19) ................ is a defined and disciplined business methodology to increase customer satisfaction and profitability by streamlining operations, improving quality and eliminating defects in every organization- wide process. Show Answer

Q20) The reasons for acquisition are - Show Answer

Q21) Business Process Re-Engineering (BPR) is also known as Show Answer

Q22) The process of recreating a core business process with the aim of improving product output, quality, or reducing costs is Show Answer

Q23) The primary objective of BPR is to Show Answer

Q24) Who defined BPR as fundamental rethinking and radical redesign of business processes? Show Answer

Q25) According to Hammer and Champy defined business process as Show Answer

Q26) One of the objectives of Business Process Re-engineering include Show Answer

Q27) Who provided the four strand typology of BPR Projects Show Answer

Q28) Four strand typology includes Show Answer

Q29) Core process Show Answer

Q30) Support processes are Show Answer

Q31) Business network processes are Show Answer

Q32) Management Processes Show Answer

Q33) Who identified five factors for the successful implementation of BPR? Show Answer

Q34) The five factors for a successful implementation of BPR include Show Answer

Q35) Failure of BPR maybe Show Answer

Q36) Rearrange the steps for Business Process Re-engineering:
A. Implement: the Redesign.
B. Define: Objectives and Framework.
C. Formulate: a Redesigned Business Plan.
D. Study: the Existing Process.
E. Identify: Customer Needs. Show Answer

Q37) Life-cycle of BPR:
A. Evaluating
B. Implementing
C. Improving
D. Analyzing
E. Visioning
F. Redesigning
G. Identifying Show Answer

Q38) First step in BPR is Show Answer

Q39) Final step in BPR Show Answer

Q40) Under which step in BPR, it is ensured that new process are able to deliver the added value to the customer. Show Answer

Q41) In which stage of BPR, analysis is done to determine the modifications to redesign the process. Show Answer

Q42) .....................is finding and implementing the best business practices. Show Answer

Q43) State whether the statements is true or false.
Bench-marking is a strategy tool of comparison. Show Answer

Q44) The most important goal of benchmarking is Show Answer

Q45) Which company introduced the process benchmarking technique? Show Answer

Q46) Rearrange the evolution of bench-marking:
A. Reverse engineering
B. Strategic bench-marking
C. Global bench-marking
D. Process bench-marking
E. Competitive bench-marking Show Answer

Q47) Types of Benchmarking were identified by Show Answer

Q48) Types of Benchmarking are Show Answer

Q49) Strategic benchmarking Show Answer

Q50) Performance bench-marking Show Answer

Q51) Process benchmarking Show Answer

Q52) Approaches to benchmarking are Show Answer

Q53) ..................... is used to compare the work of teams, units or divisions to identify the best performing units and share the knowledge throughout the company to other teams to achieve higher performance. Show Answer

Q54) ..................... bench-marking refers to a process when a company compares itself with the competitors inside its industry. Show Answer

Q55) ..................... bench-marking includes competitive bench-marking. Show Answer

Q56) ..................... bench-marking looks both inside and outside the industry to find the best practices. Show Answer

Q57) Under ..................... bench-marking, managers of functional departments analyze their functional area performance with that of their competitors. Show Answer

Q58) ..................... bench-marking refers to comparisons focusing on excellent work processes rather than on the business practices of a particular organization. Show Answer

Q59) Advantages of Benchmarking include Show Answer

Q60) Advantages of Benchmarking include Show Answer

Q61) Disadvantages of benchmarking include Show Answer

Q62) ..................... model was first brought out in an article "Bench-marking for Quality". Show Answer

Q63) Benchmarking wheel model includes 5 stages Show Answer

Q64) Rearrange the process of bench-marking wheel model:
A. Find
B. Plan
C. Improve
D. Collect
E. Analyze Show Answer

Q65) Who gave the concept of Total Quality Management? Show Answer

Q66) TQM was originally introduced in ..................... after World War II. Show Answer

Q67) The main focus of TQM is Show Answer

Q68) TQM Defined "Quality" is Show Answer

Q69) ..................... defined Total Quality Management (TQM) as "a management approach to long-term success through customer satisfaction." Show Answer

Q70) The simple objective of TQM is Show Answer

Q71) Who defined that "TQM is a management philosophy, embracing all activities through which the need of customer, the community and the objectives of the organization are satisfied in the most effective and potential of all employees in continuing drive for improvement." Show Answer

Q72) These companies have implemented TQM Show Answer

Q73) Activities included in TQM Show Answer

Q74) Activities included in TQM Show Answer

Q75) The key principles of TQM are Show Answer

Q76) Management Commitment includes Show Answer

Q77) Employee Empowerment covers Show Answer

Q78) Fact Based Decision Making involves Show Answer

Q79) Continuous Improvement consists of Show Answer

Q80) Characteristics of Total Quality Management are Show Answer

Q81) A ..................... should be developed to achieve organization's vision, objectives and goals with 'quality' as a key component. Show Answer

Q82) An organization depends on its suppliers and this relationship should be strengthened to ensure that ..................... is sustained. Show Answer

Q83) Principles of Total Quality Management Show Answer

Q84) Principles of Total Quality Management Show Answer

Q85) Principles of Total Quality Management Show Answer

Q86) The major areas of focus for capability improvement are Show Answer

Q87) Assessing an organization's current reality is the preliminary step in the implementation of Show Answer

Q88) ..................... is a disciplined, statistical-based, data-driven quality control program. Show Answer

Q89) Six Sigma is a methodology for reducing the manufacturing defects to a level of not more than Show Answer

Q90) Six Sigma was developed by Show Answer

Q91) Six Sigma is a Show Answer

Q92) ..................... improves process metrics. Show Answer

Q93) Following statement is true for six sigma Show Answer

Q94) Advantages of Six Sigma includes Show Answer

Q95) What savings were made by Ford after adopting six sigma? Show Answer

Q96) Situations where Six Sigma can be used Show Answer

Q97) DMAIC stands for Show Answer

Q98) IDOV approach for six sigma stands for Show Answer

Q99) ..................... is an individual who has passed the Green Belt certification examination but has not yet completed a Six Sigma project. Show Answer

Q100) ..................... is an individual who works on projects part-time either as a team member for complex projects, or as a project leader for simpler projects. Show Answer

Q101) ..................... are the "work horses" of Six Sigma projects. Show Answer

Q102) ..................... receives the highest level of training in the statistical tools of Six Sigma. Show Answer

Q103) ............................. develop the plans for Six Sigma project implementation. Show Answer

Q104) One who is classically trained in statistical tools of Six Sigma methodology and management processes is ..................... . Show Answer

Q105) Ford was ranked ..................... in terms of quality in automobile world in 2001. Show Answer

Q106) Six Sigma saved Ford from its deep-rooted problems, of Show Answer

Q107) The initiative taken by Ford Motor Company was called Show Answer

Q108) ..................... was the first major automobile company in the world to go for Six Sigma. Show Answer

Q109) Reasons to adopt Six Sigma in Ford Motor Company included Show Answer

Q110) State whether the statements is true or false.
Six sigma reduces the number of factory defects and eliminates costly reworks. Show Answer

Q111) What savings were made by Ford after adopting six sigma Show Answer

Q112) ___ is a set of management tools and techniques to improve business by reducing the likelihood of error. Show Answer

Q113) ___ is a data-driven approach that uses a statistical methodology for eliminating defects. Show Answer

Q114) In "Six-sigma" one sigma symbolizes a single standard deviation from the mean. Show Answer

Q115) If the process has Six Sigmas, three above and three below the mean, the defect rate is classified as ___. Show Answer

Q116) The five key principles of six sigma six include Show Answer

Q117) The ___ DMAIC is the standard methodology used by six Sigma practitioners. Show Answer

Q118) The five phases of Six Sigma Process of the DMAIC method include : Show Answer

Q119) The first phase of Six Sigma process begins with __ Show Answer

Q120) The second phase of Six Sigma process involves ___. Show Answer

Q121) The third phase analyzes the process of __. Show Answer

Q122) Fourth phase of six sigma process involves ___. Show Answer

Q123) The final phase of six sigma ___. Show Answer

Q124) Tools are Six Sigma Show Answer

Q125) Tools for Six Sigma Show Answer

Q126) The training levels of six process includes ___. Show Answer

Q127) Arrange the various Six Sigma training levels int he ascending order : Show Answer

Q128) Yellow belt participants ___. Show Answer

Q129) At Green belt level, participants requires the minimum of ___ of full time employment. Show Answer

Q130) Black level includes the following : Show Answer

Q131) To reach the master black belt level, a candidate must Show Answer